PINNACLE OUTLOOK SERVICES Setting a new standard of excellence in Medical & IME/Peer Review Transcription Services |
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Transcription Accuracy – Quality Management & Control
Transcribing patient information accurately is the core of our business model. Bringing
best practices in total quality management from a number of different industries,
Pinnacle Outlook Services is setting new standards of excellence in medical transcription.
For many of our current customers, accuracy levels approach 99.9%, and we
We guarantee a minimum accuracy level of 99%.
How do we obtain such high quality? At Pinnacle Outlook Services, principles of total quality management are ingrained in all aspects of transcribing patient information. For example, Pinnacle implements a 3-tier quality control process. After each medical transcriber (MT) completes his/her work, an editor checks each document for mistakes and errors. Once the editor has approved the file, then a proofer, a person with a medical background, evaluates the file. Once the proofer approves the file, it is sent to the physician. After the transcriptions are sent to the physician, our team no longer has access to these files Pinnacle's 3-TIER Quality Control Process
Other quality principles that lead to outstanding accuracy
All our medical transcriptions go through a 3-tier quality control process. |
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